Phone tips
June 17th, 2005Where is your phone on your desk?
Mine used to sit on the right because I am right handed, making it easy for me to answer the phone with my right hand, which seemed perfectly rational and was completely instinctive. Of course, when I need to make a note, I waste a few seconds shifting the phone to my other hand so that I could reach for a pencil.
A few weeks ago someone pointed out this seemingly innocuous waste of time. It seems innocuous because it is just a few seconds, but it disrupts the flow of the conversation and potentially derails the speaker’s train of thought. Of course, if it’s just a phone number, that’s no big deal. If they’re wanting you to copy down some thoughts, though, those few seconds become a major disruption.
The answer? Move your phone to your off-hand. If your right handed, move it to the left side of your desk. If your left handed, move it to the right side of your desk. You’ll find reaching for that pencil or keyboard is much easier.
Another phone tip: get a hands free headset so you can talk and write (or type) at the same time with ease while still keeping the conversation private—as opposed to a speaker phone, which also frees up your hands, but blasts the phone conversation for all to hear.
I know some of you are thinking “well, duh!” to both of these tips. What can I say? I’m a slow leaner.





